Frequently Asked Questions

What are your office hours?

  • Monday – Friday 8am- 5pm earlier/later hours are available upon request
  • Time subject to change depending on appointments

What should I do if your office is closed and I need medical care?

  • If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital Emergency Department.
  • Please seek care of less emergent issues at any one of our local walk-in Urgent Care Centers

NEW PATIENTS

As a new patient, what do I need to do to make my first visit most productive to all concerned?

  • Please come to your first appointment 30 minutes early to complete registration forms, etc.
  • All adults must bring a photo ID. A driver's license is preferred. A passport is acceptable.
  • Remember to bring your insurance/payment plan card with you. PMG’s staff will scan or copy the card for your file.
  • Bring a list of the medications showing the dosages that you take, or just as well, bring the containers with you.
  • Please come prepared to complete a form that details your past medical history. This will ask dates of meaningful medical events, such as operations you've had. (Download the forms you need from our forms page) 
  • Bring the address of your former care provider so that you can request transfer of your records to the PMG’s physician.
  • Please be prepared to pay your insurance plan's deductible, co-payment and co-insurance. If you are not covered by insurance or another payment plan, please be prepared to pay for the first visit. Cash and checks, and MasterCard, VISA, Discover and American Express cards are accepted.
  • If you are registering your child with a PMG’s physician all of the above applies. In addition, please bring your child's social security number and immunization record with you, too.

Do I need an appointment?

  • Yes, an appointment is preferred. Our Primary Care doctors will also set aside some time every day for urgent - same day appointment needs. Please contact us to make an appointment (843-706-0600)

What if I need to cancel my appointment or if I’m running late?

  • If you are more than 10 minutes late you may be asked to reschedule your appointment there is a $25 dollar charge for late arrival or less than 24 hour cancellations

When are co-pays due?

  • At time of service
  • Please keep in mind that we do collect at check in

MEDICARE

Do PMG’s physicians accept Medicare?

  • Yes, all PMG’s physicians are participants with Medicare. PMG’s physicians accept Medicare's allowed amount (allowable charges) as the amount due for services rendered.

Medicare pretty well takes care of the bill, right?

  • Patients are responsible for an annual deductible amount for outpatient services (Part B services), plus 20 % of the allowed charge. If your visit is the first care you receive in a new year, you may be asked to pay towards your deductible. After the deductible is satisfied, you'll only have to pay 20 % of the allowed amount, called co-insurance.

What is the annual deductible?

  • This is the amount that a beneficiary must pay before Medicare pays anything. For 2011, the annual deductible for Part B (physician) services is $162. This is an increase over 2010 when it was $155, and 2009, when it was $135. This will increase annually based on the annual growth in the government's cost of providing Part B services to beneficiaries. After the deductible is satisfied, you'll only have to pay 20 % of the allowed amount, called co-insurance.

What is co-insurance?

  • This is a percentage, currently 20 %, of the Medicare allowed amount. It is paid by the Medicare recipient. Medigap insurance is accepted to cover this. If you do not have Medigap insurance, PMG asks that the co-insurance be paid promptly.

What is the allowed amount?

  • Medicare determines the amount that may be charged for a service by a participating provider (your physicians or nurse practitioner). This is called the allowed amount. For each service, PMG bills Medicare for payment. PMG receives the allowed amount from Medicare less co-insurance and deductible amount. Both the co-insurance and deductible amounts must be paid by the patient to PMG.

Will you accept other types of Medicare supplement insurance?

  • PMG’s rule is that if a Medicare supplement insurance will pay PMG directly, then PMG will accept it up to the benefit level it provides. Barring a separate agreement with that insurer, PMG will not discount its fees lower than the Medicare allowed amount. Most types of Medicare supplement insurance plans are much less expensive than Medigap policies, but they offer fewer benefits.

PAYMENTS AND REFUND POLICIES

What is PMG Primary Care's payment policy?

  • The responsibility for payment of fees, including co-payments, co-insurance, and deductibles, is the direct obligation of the patient, not his or her insurance carrier. To prevent high administrative costs, it is our policy to ask for payment of co-payments, co-insurances, and deductibles at the time of your office visit.

How may I pay?

  • PMG accepts cash or checks; and American Express, MasterCard, VISA, and Discover cards.

What if I can't pay right away?

  • If you have any questions regarding payment, please do not hesitate to ask us. We will make every effort to work out an arrangement satisfactory to you and our practice.

Who do I call if I have questions about my statement or status of my insurance?

  • General billing questions, including information on payments made by your insurance, can be directed to our billing office at 843-706-0600 ext 107 or 108.

How are refunds handled?

Refunds due patients or their responsible parties are remitted automatically if a credit balance exceeds $15.00. These are processed mid-month. We will hold lesser amounts on account, unless you specifically ask for payment. These refunds will be mailed mid-month following receipt of your request.

ADDITIONAL ANSWERS

Your physician has recommended you receive a Routine Preventive Exam and/or routine lab work, which we will schedule today. 

  • Since your insurance contract is an agreement between you and the insurance company, we strongly urge you to review your insurance plan guidelines/booklet for this service prior to your appointment.  There should also be a number on the back of your card for member services if you should need assistance determining your coverage. 
  • **If this is not a covered service and you wish not to receive it, you must contact the office at least 48-72 hours in advance to cancel.

Our in House labs is LabCorp

  • Please notify us if your insurance requires you to use a specific lab
    If you do not use your insurance preferred lab, you will be responsible for the services